Terms of service

CHARRED SAUCES: TERMS OF USE AGREEMENT

Preamble

This website, operated by Charred Sauces, offers its products and online services to you, the user, subject to your acceptance of all terms, conditions, and policies stated herein. Throughout this site, the terms “we,” “us,” and “our” refer to Charred Sauces.

By accessing or using any part of our site, and/or purchasing products from us, you engage in our “Service” and agree to be bound by these terms and conditions, including those additional terms and policies referenced or accessible via hyperlink (collectively, the “Terms of Use”). These Terms apply to all site users, including browsers, customers, vendors, and content contributors.

Please review this document thoroughly. If you do not agree to these Terms of Use, you may not access the website or use our Services. Your continued use of the site following the posting of any changes constitutes binding acceptance of those changes.

Our e-commerce infrastructure is powered by Shopify Inc., which provides the necessary platform to conduct our business operations.

SECTION 1 – ONLINE STORE ELIGIBILITY AND CONDUCT

Age of Majority: By agreeing to these Terms of Use, you confirm you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority in your jurisdiction and have given us consent to allow your minor dependents to use this site.
Prohibited Use: You shall not use our products for any illegal or unauthorized purpose, nor shall you violate any applicable laws, including but not limited to the laws of the United Arab Emirates and its Emirates.
Security: You must not introduce or transmit any destructive code, worms, or viruses. A breach of these terms will result in the immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS AND SITE CONTENT

Service Refusal: We reserve the unconditional right to refuse service or transactions to anyone for any reason at any time.
Intellectual Property and Reproduction: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the website or any contact information provided, without explicit written permission from us.
Data Transmission: You acknowledge that your content (excluding encrypted credit card data) may be transmitted unencrypted over various networks, which may involve changes to conform to the technical requirements of connecting devices or networks. Credit card details are always encrypted during network transfer.
Information Accuracy: We are not responsible if the information presented on this site (e.g., historical data, flavor descriptions) is not entirely accurate, current, or complete. The material is provided for general information, and any reliance on it is at your own risk.

SECTION 3 – MODIFICATIONS AND PRICING

Pricing: Prices for our hot sauce products are subject to change without prior notice.
Service Modification: We reserve the right to modify or discontinue the Service (or any content thereof) at any time without notice. We shall not be liable to you or any third party for any price change, suspension, or discontinuance of the Service.

SECTION 4 – PRODUCTS AND SALES LIMITATIONS

Product Availability and Display: Certain products may be available exclusively online with limited quantities. We strive to display product colors and images as accurately as possible, but cannot guarantee your monitor's display accuracy.
Defects and Exchange: Our products are subject to replacement only for defects, damage, or incorrect fulfillment, strictly as per our Replacement Protocol (Refer to the LINK).
Sales Limits: We reserve the right to limit the sales of our products to any person, region, or jurisdiction. We also reserve the right to limit the quantities of any products we offer and to discontinue any product at any time.

SECTION 5 – ACCOUNT AND BILLING ACCURACY

Order Refusal: We reserve the right to refuse any order you place. We may, at our sole discretion, limit or cancel quantities purchased per person, household, or order, including restrictions on orders sharing the same customer account, payment method, or shipping address.
Customer Responsibility: You agree to provide current, complete, and accurate purchase and account information for all transactions, and to promptly update your information (including email, and payment details) so that we may complete your orders and contact you.

SECTION 6 – THIRD-PARTY SERVICES AND LINKS

Third-Party Tools: We may provide access to third-party tools that are neither monitored nor controlled by us. You use these tools entirely at your own risk and discretion, and you should ensure you are familiar with the provider's terms. We shall have no liability arising from your use of such optional tools.
Third-Party Links: Links on this site to third-party websites are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and accept no liability for any third-party materials, products, or transactions. You must review the third party's policies before engaging in any transaction.

SECTION 7 – SUBMISSIONS AND FEEDBACK

Unsolicited Submissions: If you send creative ideas, suggestions, proposals, or other materials (collectively, 'Submissions'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use these Submissions in any medium.
Monitoring: We may, but have no obligation to, monitor or remove content that we determine to be unlawful, offensive, threatening, or in violation of these Terms of Use.
Content Responsibility: You are solely responsible for any comments or Submissions you make and their accuracy, and you agree they will not violate any third-party rights, or contain any malicious code or unlawful material.

SECTION 8 – PRIVACY AND PERSONAL INFORMATION

Your submission of personal information through this store is governed by our Privacy Policy, which can be reviewed at: LINK.

SECTION 9 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

No Guarantee: We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
"As Is" Basis: You expressly agree that your use of the Service and all products delivered to you through the Service are provided 'as is' and 'as available,' without any warranties or conditions of any kind, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Liability: In no case shall Charred Sauces, our directors, employees, affiliates, agents, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation, lost profits, lost revenue, lost savings, or replacement costs, arising from your use of the Service or any products procured using the Service. Our liability shall be limited to the maximum extent permitted by the laws of the UAE.

SECTION 10 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Charred Sauces and our parent company, subsidiaries, affiliates, partners, officers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Use or your violation of any law or the rights of a third party.

SECTION 11 – GOVERNING LAW AND DISPUTE RESOLUTION

These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates.